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Return & Refund Policy

We accept returns of purchased goods within 30 days of the invoice date. However, certain consumables like face masks, open-packed wipes, used hand sanitizers etc. will not be allowed to be returned due to hygiene reasons. Please be informed that the customer is responsible to bear the costs of returning the goods. 

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund, unless it is within the product's warranty period, if there is any.

Medkleenshop will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, the customer will receive their refund within 30 days after the confirmation.

Please return your purchase to the following address:

B-09-13A, Empire SoHo

Jalan SS16/1, SS16

Subang Jaya, 

47500, Selangor


If you have any queries, please send your email to support@medkleenshop.com. We will reply to you as soon as possible.